Terms and conditions
These terms and conditions cover the agreement between you and us when commission a website or other service. Unless we explicitly make different arrangements, you must agree to all of these terms before making any order.
Copyright and intellectual property
Unless specifically agreed otherwise, all material created by us remains our property. The fee we charge you includes a licence for you to use it on the site we design for you. If you require use of these materials on another website or for additional purposes, this must explicitly be agreed with us first.
You have permission from the copyright owner to use any information or content you supply to us. This includes the material or content being your own creation and hence owned by you. It is your responsibility to obtain the necessary permissions for any content you use and we will not, in any circumstances, be held liable for any breaches of copyright.
Prohibited activities and security
We will not design websites or provide domains that are involved in any illegal activities. Such activities include, but are not limited to: copyright infringement, hacking, pyramid schemes, spam, fraud, defamation or libel. In particular, we take a zero tolerance approach to spammers. We reserve the right to refuse service to anyone breaching this rule and to immediately terminate accounts without any refund due.
Users are ultimately responsible for all actions taken under their account. This means you are responsible for any content you add to or remove from your website. You must also ensure that any code you install onto your website is secure and permissions are set correctly. We are not liable if you compromise credentials such as user name and password or use an insecure password.
Payments and referral bonuses
We pay a £50 bonus to anyone referring a friend or relative to us. They must purchase any of our website packages at the full quoted price and we will pay the bonus into a UK bank account or PayPal account of your choice once their deposit has cleared.
When ordering a website or other service from us, you must pay a non-refundable deposit of half the total agreed fee before we will begin work. The balance is required once the website or service is complete. If we don’t receive the full payment, your website may not go live can be disabled if it is already online. We recognise that customers might change their minds about their need and we can accommodate all reasonable demands for minor alterations free of charge. However, payment of the deposit indicates your acceptance of our proposal and once work has begun any requests that involve substantial additional work will require a new quotation.
Payment for ongoing costs must be made for a year in advance and, due to the nature of the services, are not refundable. Please pay these invoices promptly as not doing so could result in your site going offline. We will not be held responsible for any consequences following the non-renewal of domain names due to unpaid bills. You are welcome to transfer the domain and/or hosting to alternative providers but this is only possible at the end of each billing cycle.